Complaint Form

At Riset Publishing Services L.L.C, we value professionalism, transparency, and client satisfaction. We are committed to supporting researchers, scholars, universities, and institutions with reliable academic publishing and manuscript assistance services.

If you have experienced any issue related to our services, we encourage you to submit your complaint using the form below. Our support team will carefully review your concern and work towards a fair and timely resolution.

Submit Your Complaint For

Service Delay
Manuscript Editing Issues
Journal Submission Concerns
Payment or Billing Problems
Technical or Document Errors
Poor Communication or Support
Revision-Related Concerns
Publication Assistance Issues
Any Other Service-Related Complaint

Required Information

Basic Details

Full Name
Email Address
Contact Number

Project Information

Order / Project ID
Service Name
Date of Service

Complaint Details

Complaint Subject
Detailed Description of the Issue
Upload Supporting Files (Optional)

Complaint Handling Process

Complaint Submission

Complete and accurate complaint form.

Complaint Review

We will carefully examine and consider your concern with our support team.

Follow-Up Communication

We may follow-up for further information or clarification if needed.

Resolution & Support

A suitable solution or response will be provided based on the issue reported.

Response Time

Acknowledgement within 24–48 business hours
Resolution time depends on the nature of the complaint
Regular updates may be shared during the review process

Confidentiality Assurance

All information shared through the complaint form remains secure and confidential. Your personal details, manuscripts, and supporting documents are used only for complaint review and resolution purposes.